Shipping

Local Courier.(Within New Zealand Only) 

Delivery time approx. 2 to 3 working days.*

International Post.

Delivery Time approx. 10-20 working days.*

*Delivery times stated are approximate only and are subject to regional or seasonal delays such as Christmas, custom clearance, security checks and events such as weather or the effects of Covid 19.

Orders are processed within 2 working days of receiving an order before being shipped. If there are significant delays we will contact you to keep you updated.

Once your order has been shipped, we will send a tracking number to your email with a link to track your parcel.

If you ever need assistance with tracking your parcel feel free to contact us Here or at contact@thompsoncarvers.co.nz

If your package hasn't arrived within the approx delivery time frames. Please check your tracking link (sent to you via email) to see if there are any apparent issues. Please then call your shipping provider and provide your tracking number. If you are unable to locate the package, please contact us via email at contact@thompsoncarvers.co.nz so we can sort this for you.

Lost in Transit Packages

On the rare occasion your order is Lost in Transit, you must contact us within a maximum of 28 days of receiving your tracking information. Queries outside this timeframe aren't able to be investigated by our courier partners, so we're unable to assist in a replacement or refund. If your order has been deemed lost in transit by our courier and logistic partners, once we have confirmation of a successful claim, we will issue a store credit to the value of your order or replace the order. No refunds are eligible unless at our own discretion. Lost in transit packages need to be confirmed by the courier company, which can take an additional 30 days after the expected delivery date (see shipping timeframes). This process may take 30-90 days

Having to pay customs import duties on your standard postal package when it arrives is not common in most countries other than the UK and the EU both of which now have a zero duty-free limit. For higher value items or those shipped by courier. However, customs charges are not uncommon. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If you are ordering anything (not just from us) from outside your own country, there is always a possibility that your customs service may inspect the parcel and may charge import duties, taxes or other charges. These will usually be invoiced by the delivery provider on behalf of the your local customs service. As we have no control whatsoever over the customs and postal services in your country, we can not under any circumstances quote on nor cover any such fees charged by your local authorities. The recipient is the "Importer of record" and must comply with all laws and regulations of the destination country, including paying any duties imposed by their local authorities.

For all return enquires please check out our returns process Here.